Privacy Policy

Last Modified:  November 14, 2016

Horizon Food Service & Supply, Ltd. (“Horizon” or “we”) respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy (the “Policy”).  By visiting (the “Website”), you are consenting to the policies and practices described below.  Please read this Policy carefully to understand how we will treat your information.

1. SCOPE. 

This Policy describes the types of information we may collect from you or that you may provide when visiting our Website, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.  This Policy only applies to information we collect through this Website.  It does not apply to information that we collect offline or through any other means, nor information any third party collects, including any advertisement that may link to or be accessible on our Website.

In an attempt to provide increased value, our Website may contain links to third-party websites.  These websites are responsible for maintaining separate and independent privacy policies, and Horizon has no liability in connection with their content or activities.  We welcome any feedback regarding third-party links.


We collect information from you when you register on the Website, place an order, enter a contest or sweepstakes, fill out a form, respond to a survey or communication, or participate in other Website features.  We may collect this information directly from you (e.g., when you register or place an order) or automatically as you navigate the Website.  When ordering or registering, we ask you for information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, credit card information, and other information.  You may, however, visit our Website anonymously.  Information collected automatically may include usage details, IP addresses, and information collected through the use of cookies (see Section 2 for more information regarding cookies).  We collect information about gift recipients so that we can fulfill gift purchases, but we do not use such information for marketing purposes.


Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your browser, which enable the website’s or service provider’s system to recognize your browser and capture certain information.  Cookies enable us to provide you with improved services and features by remembering and processing the items in your shopping cart; understanding your preferences based on previous or current Website activity; and compiling aggregate data about our Website traffic and interaction.

You may change your browser settings to turn off cookies or to receive a warning each time a cookie is sent.  If you select this setting, however, you may be unable to access certain parts of our Website and some features may fail to function.  You may always place orders by contacting customer service by phone (844-299-9228) or by e-mail (


We may use information that we collect about you or that you provide to us, including any personal information, in the following ways:

(A) providing you with information, products, or services that you request from us;

(B) personalizing your experience and delivering the type of content and product offerings in which you are most interested;

(C) providing better customer service;

(D) expediting the processing of transactions;

(E) administering contests, promotions, surveys, or other features; and

(F) carrying out our obligations and enforcing our rights arising from online transactions, including billing and collection.


We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks, and it is accessible only to a limited number of persons who have special access rights and are required to keep the information confidential.  When you place orders or access your personal information, we offer the use of a secure server.  Sensitive information, such as payment information, is transmitted via Secure Socket Layer (SSL) technology and encrypted into our databases to be accessed only as stated above.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.  Your personal information is transmitted at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


We do not disclose your personally identifiable information to outside parties with the following exceptions:

(A) our subsidiaries and affiliates;

(B) contractors, service providers, and third parties we use to support our Website and who are contractually bound to keep personal information confidential;

(C) buyers or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Horizon’s assets in which personal information held by Horizon about our Website users is among the assets transferred;

(D) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes;

(E) to comply with any court order, law, legal process, or to respond to any government or regulatory request; or

(F) to protect the rights, property, or safety of Horizon, our customers, or others;

We may disclose aggregated or non-personal information about our users without restriction for marketing, advertising, or other uses.


To change your shipping address, billing address, or login information, sign into “My Account.”  You may also send us an e-mail ( to request access to, correct, or delete any personal information that you have provided to us.


We provide an option to join our e-mail list to visitors who register with the Website or participate in various other features and promotions.  If you choose to opt in, we may send you periodic, promotional e-mails.  To modify your e-mail subscriptions, click “update subscription preferences” in the footer of any e-mail.  Due to e-mail production schedules, you may receive any e-mails in production at that time.


This Policy may change from time to time. If we change our Policy, we will post those changes on this page.  Policy changes will apply only to information collected after the date of the change.  Your continued use of this Website after we have posted changes to the Policy is deemed acceptance of those changes.  Please check periodically for updates.


We welcome any questions, comments, or concerns regarding this Policy.  Please feel free to contact us with any other questions or concerns.  Our team is available Monday–Friday from 8:00 AM to 5:00 PM (CST).

Phone: 844-299-9228 (Toll-Free)