Returns

Shop with confidence at horizonfoodservice.com—we absolutely guarantee the quality of our products.  If you are not 100% satisfied with your purchase, simply follow the instructions below to return your order for a full refund of your purchase price.

Instructions:

  • Contact: Send an e-mail to customer service at orders@horizonfoodservice.com.  Please include a request to return your order in the e-mail, as well as a description of the reasons for your request.
  • Authorization: After Horizon authorizes the return, we will provide you with instructions and issue a return authorization number (RMA).
  • Shipping: Place your RMA on the exterior of your return package and ship it to the following address: Horizon Food Service & Supply, Ltd., 28595 IH-10 West, Boerne, Texas 78006.  Horizon must receive your order at our warehouse within ten days of issuing your RMA.
  • Refund: After we receive and inspect the returned product(s), we will send an e-mail to inform you if your return has been accepted or rejected.  If your return is accepted, a credit for the purchase price, less any shipping costs incurred by Horizon, will be issued to the same account used to make the original purchase within approximately three days of acceptance.

Note:

  • You are responsible for all shipping charges, unless otherwise specified, and you bear the risk of loss during shipment. Horizon is not responsible for items damaged or lost in transit.  Thus, Horizon generally recommends that customers use an insured courier (e.g., FedEx, UPS, USPS Parcel Post).
  • All products must be returned in a resalable condition and in their original packaging.  Horizon cannot accept products that have been partially consumed, opened, or altered in any way.
  • For more information, please review Horizon’s Terms of Use.

Please contact us with any other questions or concerns.  Our team is available Monday–Friday from 8:00 AM to 5:00 PM (CST).

Phone: 844-299-9228 (Toll-Free)

E-mail: orders@horizonfoodservice.com

Request An RMA Now

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